Terms & Conditions

Welcome to FishBazzar.

These Terms & Conditions, govern your access to and use of the FishBazzar website, fishbazzar.com, and the products and services provided through it.

By accessing our Website, creating an account, placing an order, or using any FishBazzar service, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use the Website or place an order through FishBazzar.

1. About FishBazzar

FishBazzar is an online platform for ordering fresh fish and seafood products for delivery within its available service areas.

Our services include displaying products, accepting customer orders, processing payments, preparing products, and arranging delivery through FishBazzar personnel and/or third-party delivery partners.

FishBazzar currently operates from Muzaffarpur, Bihar, India, and delivery availability is limited to selected locations and PIN codes.

2. Eligibility to Use the Website

By using FishBazzar, you represent that:

  • The information you provide is accurate and complete.
  • You have the legal capacity to enter into an agreement under applicable law.
  • You will use the Website only for lawful purposes.
  • You will not use the Website to commit fraud, abuse, or any unlawful activity.

If you are placing an order on behalf of another person, you confirm that you are authorized to provide the information required to complete that order.

3. Website Use

You may use the FishBazzar Website for legitimate purposes, including:

  • Browsing products
  • Creating an account
  • Placing orders
  • Making payments
  • Tracking orders
  • Contacting customer support
  • Accessing information about FishBazzar

You must not:

  • Attempt to gain unauthorized access to the Website or its systems.
  • Interfere with Website functionality.
  • Introduce viruses, malware, or other harmful code.
  • Use automated systems to scrape or collect Website information without authorization.
  • Attempt to manipulate prices, orders, promotions, or payment systems.
  • Create accounts using false information.
  • Place fraudulent or intentionally misleading orders.
  • Use another person’s account without authorization.
  • Use the Website for any unlawful purpose.

FishBazzar reserves the right to restrict or suspend access where we reasonably believe these Terms have been violated.

4. Products and Product Information

FishBazzar makes reasonable efforts to provide accurate information about products listed on the Website.

Product information may include:

  • Product name
  • Images
  • Price
  • Weight
  • Availability
  • Preparation or cutting options
  • Product descriptions
  • Other relevant information

Because fresh fish and seafood are natural products, their size, weight, appearance, color, shape, and other characteristics may naturally vary.

Product images are intended for representation and may not always exactly match the product delivered.

FishBazzar does not guarantee that every product will always be available.

Products may be unavailable because of:

  • Supply conditions
  • Seasonal availability
  • Inventory limitations
  • Quality-control decisions
  • Supplier availability
  • Operational circumstances

5. Fresh Fish and Natural Weight Variations

Fresh fish and seafood may be sold by weight or by individual quantity, depending on the product.

The actual weight, size, or quantity of a natural product may vary from the displayed or requested amount.

Where applicable, FishBazzar may make reasonable adjustments to the final order price based on the actual product weight or preparation requirements.

Any significant pricing adjustment should be communicated to the customer where reasonably practicable.

6. Product Preparation, Cleaning and Cutting

Where FishBazzar provides cleaning, cutting, scaling, gutting, or other preparation options, these services will be performed according to the option selected by the customer and the operational capabilities available for that product.

Preparation can affect the final edible weight of fish.

For example, removing scales, fins, head, bones, skin, or internal parts may reduce the final weight compared with the whole fish.

Customers should therefore consider the selected preparation option when ordering.

7. Prices

All product prices displayed on the Website are subject to change.

Prices may change because of:

  • Market conditions
  • Supplier prices
  • Availability
  • Seasonal changes
  • Operational costs
  • Promotional offers
  • Other legitimate business reasons

The applicable price at the time an order is successfully placed will generally apply to that order, unless an obvious pricing error has occurred.

Where a significant pricing error is identified, FishBazzar reserves the right to contact the customer and provide an appropriate resolution, including cancellation of the affected order where necessary.

8. Taxes and Additional Charges

Applicable taxes, delivery charges, processing charges, or other fees may be displayed during checkout where applicable.

The total amount payable should be reviewed by the customer before confirming the order.

Any applicable charges may vary depending on:

  • Delivery location
  • Order value
  • Product
  • Promotional offer
  • Payment method
  • Operational conditions

9. Promotions and Discounts

FishBazzar may offer promotional campaigns, discount codes, coupons, special prices, combo offers, or other promotional benefits.

Unless otherwise stated:

  • Promotions are subject to availability.
  • Promotional offers may have specific eligibility requirements.
  • One or more promotions may not be combined.
  • Promotions may have expiry dates.
  • FishBazzar may withdraw or modify promotions where permitted by applicable law.

Any specific terms associated with a promotion will apply in addition to these Terms.

10. Creating an Account

Customers may be able to create an account to access features such as:

  • Order history
  • Saved addresses
  • Account information
  • Faster checkout
  • Other features introduced in the future

Customers are responsible for keeping their account credentials confidential.

You should notify FishBazzar if you believe your account has been accessed without authorization.

FishBazzar is not responsible for unauthorized activity resulting from a customer’s failure to protect their login credentials, except where applicable law provides otherwise.

11. Guest Checkout

FishBazzar may allow customers to place orders without creating an account.

Guest customers must provide accurate information necessary to process and deliver their orders.

Guest checkout does not remove the customer’s responsibility to provide accurate delivery, contact, and payment information.

12. Placing an Order

An order may be placed by:

  1. Selecting available products;
  2. Adding products to the shopping cart;
  3. Providing the required customer and delivery information;
  4. Selecting an available payment method;
  5. Reviewing the order;
  6. Confirming the order.

Submitting an order constitutes a request to purchase the selected products.

An automated confirmation does not necessarily mean that FishBazzar has accepted the order in every circumstance.

FishBazzar may need to verify availability, delivery eligibility, payment status, or other order details before fulfilment.

13. Order Acceptance and Cancellation by FishBazzar

FishBazzar reserves the right to cancel or decline an order in reasonable circumstances, including:

  • Product unavailability
  • Incorrect product information
  • Obvious pricing errors
  • Delivery outside the service area
  • Payment problems
  • Suspected fraud
  • Duplicate or suspicious orders
  • Inability to contact the customer where necessary
  • Operational limitations
  • Events outside our reasonable control

If an eligible prepaid order is cancelled by FishBazzar and payment has already been successfully received, an applicable refund will be processed according to the Refund, Return & Cancellation Policy.

14. Customer Order Cancellation

Customers may request cancellation of an order before preparation or processing begins.

Once an order has entered preparation, cleaning, cutting, packing, or dispatch, cancellation may no longer be possible.

Because fish and seafood are perishable products, customers should submit cancellation requests as early as possible.

Further details are provided in our Refund, Return & Cancellation Policy.

15. Delivery Areas

FishBazzar currently provides delivery only within selected service areas.

Delivery availability may depend on:

  • PIN code
  • Exact delivery location
  • Distance from the applicable delivery area
  • Delivery capacity
  • Product availability
  • Operating hours
  • Other operational conditions

The Website may automatically determine whether a delivery address is serviceable.

FishBazzar may add or remove delivery areas in the future.

16. Delivery Address and Location

Customers are responsible for providing an accurate and complete delivery address.

Depending on the Website functionality, customers may provide their location through:

  • Manual address entry
  • PIN code
  • Map/location selection
  • Device location services

If location permission is granted, FishBazzar may use location information to help identify the delivery location and improve delivery accuracy.

Customers should verify the delivery address before confirming an order.

FishBazzar is not responsible for delivery problems caused by inaccurate or incomplete information provided by the customer, subject to applicable law.

17. Delivery Partners

FishBazzar may fulfil deliveries through:

  • FishBazzar personnel;
  • Independent delivery personnel; and/or
  • Third-party delivery companies or logistics partners.

Delivery partners may receive information reasonably necessary to complete the delivery.

Customers may be contacted by delivery personnel regarding:

  • Delivery location
  • Order confirmation
  • Directions
  • Delivery timing
  • Access to the delivery location
  • Other delivery-related matters

18. Delivery Times

FishBazzar may provide an estimated delivery time or delivery window.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

  • Traffic
  • Weather
  • High order volume
  • Product preparation time
  • Delivery partner availability
  • Incorrect address information
  • Customer unavailability
  • Technical problems
  • Events outside our reasonable control

We will make reasonable efforts to complete deliveries within the communicated timeframe.

19. Customer Availability at Delivery

Customers should remain reasonably available to receive their orders.

A delivery may be unsuccessful if:

  • Nobody is available to receive the order;
  • The customer cannot be reached;
  • The address is incorrect;
  • The delivery location cannot be accessed;
  • The customer refuses the order;
  • Required delivery instructions are unavailable; or
  • Other circumstances prevent reasonable delivery.

Because fish and seafood are perishable products, FishBazzar may not be able to make repeated delivery attempts.

Additional delivery charges may apply where permitted and communicated.

20. Inspection Upon Delivery

Customers should inspect their order as soon as reasonably possible after delivery.

If there is a significant issue involving:

  • Wrong product
  • Missing product
  • Significant damage
  • Quality or freshness concerns
  • Significant quantity discrepancy

the customer should contact FishBazzar promptly.

The process for complaints, replacements, and refunds is described in the Refund, Return & Cancellation Policy.

21. Food Safety and Storage

Fish and seafood are perishable food products.

Customers are responsible for properly storing products after delivery.

Fish should be refrigerated or otherwise appropriately stored as soon as reasonably possible after receipt.

Customers should not consume a product if they believe it is spoiled, contaminated, or otherwise unsafe.

If you have concerns regarding a product’s safety or condition, contact FishBazzar promptly.

22. Payment Methods

FishBazzar may offer the following payment methods:

  • Cash on Delivery
  • UPI
  • Razorpay
  • Other payment methods that may be introduced in the future

Availability of payment methods may vary by location, order, product, or other circumstances.

23. Online Payments

Online payments may be processed through third-party payment providers.

FishBazzar does not generally store complete payment credentials such as card numbers, CVV information, or banking passwords on its own systems.

Customers must provide accurate payment information and follow the security requirements of the relevant payment provider.

FishBazzar is not responsible for temporary interruptions or failures originating from third-party payment systems, although we will make reasonable efforts to help resolve payment-related issues.

24. Cash on Delivery

Where Cash on Delivery is available, customers agree to pay the full amount due when the order is delivered.

FishBazzar may restrict COD availability for certain:

  • Locations
  • Orders
  • Products
  • Customers
  • Order values

where reasonably necessary to manage operational or payment risks.

25. Failed, Duplicate or Incorrect Payments

If a payment is deducted but an order is not successfully created, or if a customer is charged more than once, FishBazzar will investigate the transaction with the applicable payment provider.

Customers may be asked to provide relevant transaction details to assist with verification.

Eligible refunds will be handled according to the Refund, Return & Cancellation Policy.

26. Refunds and Returns

Because fish and seafood are perishable products, ordinary returns are generally not accepted after delivery.

Refunds, replacements, cancellations, and product-quality claims are handled according to the FishBazzar Refund, Return & Cancellation Policy, which forms part of these Terms.

27. Customer Reviews and Feedback

FishBazzar may allow customers to submit:

  • Reviews
  • Ratings
  • Comments
  • Suggestions
  • Photos
  • Other feedback

Customers are responsible for ensuring that submitted content is accurate and lawful.

You must not submit content that:

  • Is fraudulent or misleading
  • Contains unlawful or abusive material
  • Violates another person’s rights
  • Contains malicious code
  • Contains unnecessary personal information about another person
  • Is intended to manipulate ratings or reviews

FishBazzar may remove or moderate content that violates these requirements or applicable law.

28. Intellectual Property

Unless otherwise stated, the FishBazzar Website and its contents, including:

  • Logo
  • Brand name
  • Text
  • Product descriptions
  • Graphics
  • Images
  • Website design
  • Software
  • Layout
  • Original content

are owned by or licensed to FishBazzar and are protected by applicable intellectual-property laws.

You may use the Website for personal and lawful purposes.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit FishBazzar content without appropriate authorization.

29. Third-Party Services

FishBazzar may integrate third-party services, including:

  • Payment gateways
  • Delivery services
  • Analytics tools
  • Advertising platforms
  • Maps and location services
  • Communication services
  • Hosting and technology services

Third-party services may have their own terms and privacy policies.

FishBazzar is not responsible for the independent actions, availability, or policies of third-party service providers, except to the extent required by applicable law.

30. Website Availability

We aim to keep the FishBazzar Website available and functional, but uninterrupted availability cannot be guaranteed.

The Website may occasionally be unavailable because of:

  • Maintenance
  • Software updates
  • Hosting problems
  • Technical failures
  • Security incidents
  • Internet or network problems
  • Third-party service interruptions
  • Events outside our reasonable control

We may modify, suspend, or discontinue parts of the Website or particular features where reasonably necessary.

31. Errors and Corrections

FishBazzar makes reasonable efforts to keep Website information accurate.

However, the Website may occasionally contain:

  • Typographical errors
  • Pricing errors
  • Product description errors
  • Availability errors
  • Technical errors

FishBazzar reserves the right to correct errors and update information when identified.

If an error materially affects an order, FishBazzar may contact the customer and provide an appropriate resolution.

32. Limitation of Responsibility

FishBazzar will take reasonable measures to provide the services described on the Website.

However, to the extent permitted by applicable law, FishBazzar will not be responsible for losses caused solely by circumstances outside our reasonable control, including:

  • Natural disasters
  • Severe weather
  • Government restrictions
  • Traffic disruptions
  • Internet failures
  • Third-party service failures
  • Payment gateway interruptions
  • Delivery partner disruptions
  • Other unforeseen events

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

33. Customer Responsibilities

Customers are responsible for:

  • Providing accurate personal information
  • Providing an accurate delivery address
  • Providing a reachable phone number
  • Selecting the correct products
  • Reviewing the order before confirmation
  • Paying the applicable amount
  • Being available to receive the order
  • Properly storing products after delivery
  • Keeping account credentials secure
  • Using the Website lawfully

34. Account Suspension or Termination

FishBazzar may suspend, restrict, or terminate an account where reasonably necessary, including where we believe the account has been used for:

  • Fraud
  • Abuse
  • Repeated fraudulent refund claims
  • Payment manipulation
  • Unauthorized access
  • Violation of these Terms
  • Other unlawful or harmful activity

Where appropriate and legally required, customers may be notified of the reason for such action.

35. Force Majeure

FishBazzar will not be responsible for failure or delay in performing its obligations where the failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include:

  • Natural disasters
  • Floods
  • Fires
  • Severe weather
  • Epidemics or public-health emergencies
  • Government actions
  • Strikes
  • Civil disturbances
  • Transportation disruptions
  • Power or internet outages
  • Major technical failures
  • Supply disruptions
  • Other events beyond reasonable control

FishBazzar will make reasonable efforts to resume affected services when circumstances permit.

36. Privacy

Your use of FishBazzar is also governed by our Privacy Policy, which explains how we collect, use, store, and share personal information.

By using the Website, you acknowledge that you have read and understood the Privacy Policy.

37. Changes to These Terms

FishBazzar may update these Terms from time to time.

Changes may be made because of:

  • Changes to our products or services
  • New Website features
  • Changes in business practices
  • Changes in payment or delivery methods
  • Changes in applicable laws
  • Security or operational requirements

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the Website after updated Terms are published may constitute acceptance of the revised Terms to the extent permitted by applicable law.

38. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from or relating to these Terms, the Website, or FishBazzar services shall be subject to the applicable laws and jurisdiction of India.

39. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to apply.

40. No Waiver

If FishBazzar does not immediately enforce any provision of these Terms, that does not mean that FishBazzar has permanently waived its right to enforce that provision in the future.

41. Entire Agreement

These Terms, together with the FishBazzar Privacy Policy and Refund, Return & Cancellation Policy, constitute the principal terms governing your use of the FishBazzar Website and services, subject to any additional terms specifically presented to you for particular products, services, or promotions.

42. Contact Us

For questions regarding these Terms, orders, payments, delivery, or other FishBazzar services, please use the Contact Us page on our Website.

The Contact Us page contains the current contact information and available communication methods.