Shipping & Delivery Policy

At FishBazzar, we aim to make ordering fresh fish and seafood convenient by delivering your order directly to your chosen delivery location.

Because our products are fresh and perishable, we follow specific procedures for order preparation, packaging, and delivery.

This Shipping & Delivery Policy explains how FishBazzar handles delivery areas, delivery charges, delivery times, addresses, delivery attempts, and other delivery-related matters.

1. Delivery Locations

FishBazzar currently provides delivery within selected areas of Muzaffarpur, Bihar.

Delivery availability may depend on:

  • PIN code
  • Exact delivery location
  • Distance from our operating area
  • Delivery capacity
  • Product availability
  • Operating hours
  • Weather and other operational conditions

Not every location within Muzaffarpur may necessarily be serviceable.

The Website may determine whether a particular delivery address is currently eligible for delivery.

FishBazzar may expand or modify its delivery areas in the future.

2. Entering Your Delivery Location

Customers may be able to provide their delivery location using one or more of the following methods:

  • Manually entering their address
  • Providing their PIN code
  • Selecting a location on a map
  • Allowing device location access where the feature is available

Customers are responsible for checking that the final delivery address shown during checkout is correct before placing the order.

Where precise location functionality is available, it may be used to help identify the customer’s delivery location and improve delivery accuracy.

3. Delivery Address Requirements

Customers should provide a complete and accurate delivery address.

Where applicable, the delivery information should include:

  • Customer name
  • Mobile number
  • House/flat/building information
  • Street/locality
  • Landmark
  • PIN code
  • Any useful delivery instructions

Incorrect, incomplete, or unclear address information may cause delivery delays or prevent successful delivery.

FishBazzar is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, subject to applicable law.

4. Delivery Partners

FishBazzar may fulfil deliveries through:

  • FishBazzar delivery personnel; and/or
  • Third-party delivery or logistics partners.

Depending on the order and location, FishBazzar may assign the order to an available delivery person or delivery partner.

Delivery personnel may contact customers to:

  • Confirm the delivery location
  • Ask for directions
  • Coordinate arrival
  • Confirm order details
  • Complete the delivery

Customers should provide a reachable phone number and remain reasonably available during the expected delivery period.

5. Delivery Times

FishBazzar may display an estimated delivery time or delivery window during the ordering process.

Delivery estimates may vary depending on:

  • Order volume
  • Product availability
  • Preparation and cleaning time
  • Customer location
  • Traffic
  • Weather
  • Delivery partner availability
  • Operational conditions

Estimated delivery times are not guaranteed unless expressly stated otherwise.

We will make reasonable efforts to deliver orders within the communicated timeframe.

6. Same-Day Delivery

Where same-day delivery is offered, the availability of the service may depend on:

  • Order time
  • Product availability
  • Delivery location
  • Delivery capacity
  • Operating hours
  • Preparation requirements

Same-day delivery may not be available for every product, location, or order.

The available delivery option and estimated delivery time shown during checkout should be treated as the applicable option for that order.

7. Delivery Charges

Delivery charges, where applicable, will generally be displayed during the ordering or checkout process before the customer confirms the order.

Delivery charges may vary depending on:

  • Delivery location
  • Order value
  • Promotional offers
  • Delivery distance
  • Operational conditions
  • Other applicable factors

FishBazzar may offer free delivery or reduced delivery charges during certain promotions.

Any applicable delivery charge should be reviewed before completing the order.

8. Order Processing Before Delivery

After an order is successfully placed, FishBazzar may:

  1. Verify the order;
  2. Confirm product availability;
  3. Prepare the selected fish or seafood;
  4. Clean, cut, or otherwise prepare the product where applicable;
  5. Pack the order appropriately;
  6. Assign the order for delivery;
  7. Dispatch the order to the customer’s delivery location.

Preparation time may vary depending on the product and order volume.

9. Fresh and Perishable Products

Fish and seafood are perishable products.

FishBazzar takes reasonable steps to handle, pack, and transport products appropriately before and during delivery.

Customers should:

  • Receive their order promptly;
  • Check the order after delivery;
  • Refrigerate or otherwise properly store the product as soon as reasonably possible.

FishBazzar cannot be responsible for deterioration caused by improper storage or handling after delivery.

If a customer believes that a product arrived in an unacceptable condition, they should contact FishBazzar promptly through the Contact Us page.

10. Customer Availability

Customers should be available to receive their order at the delivery location during the expected delivery period.

Delivery may be unsuccessful if:

  • The customer is unavailable;
  • The customer does not answer calls;
  • The delivery address is incorrect;
  • The delivery location cannot be accessed;
  • The customer refuses to accept the order;
  • Required delivery instructions are unavailable; or
  • Other circumstances prevent reasonable delivery.

Because fish and seafood are perishable products, repeated delivery attempts may not always be possible.

11. Failed Delivery Attempts

If a delivery cannot be completed, FishBazzar or its delivery partner may attempt to contact the customer.

Depending on the circumstances, FishBazzar may:

  • Make another delivery attempt where reasonably possible;
  • Ask the customer to provide corrected delivery information;
  • Cancel the order;
  • Apply applicable delivery or operational charges; or
  • Provide another reasonable resolution.

For orders containing perishable products, FishBazzar may be unable to make repeated delivery attempts.

Refund eligibility in such circumstances will be determined according to the Refund, Return & Cancellation Policy.

12. Delivery Delays

Although we aim to deliver orders within the estimated delivery period, delays may occur due to circumstances such as:

  • Traffic congestion
  • Heavy rainfall or severe weather
  • High order volume
  • Product preparation requirements
  • Delivery partner availability
  • Incorrect address information
  • Customer unavailability
  • Technical problems
  • Road restrictions
  • Local disruptions
  • Events beyond our reasonable control

FishBazzar will make reasonable efforts to minimize and communicate significant delays where practicable.

13. Order Tracking

Where order tracking is available, customers may receive updates regarding the status of their order.

Depending on the technology and delivery system used, order status may include stages such as:

Order Received → Preparing → Packed → Out for Delivery → Delivered

Tracking information may not always update in real time.

Third-party delivery systems may also provide additional tracking information where supported.

14. Delivery Confirmation

An order may be considered delivered when:

  • It is handed to the customer;
  • It is handed to an authorized person at the delivery location; or
  • Delivery is otherwise confirmed through the applicable delivery system.

Customers should ensure that orders are accepted only by an appropriate person at the delivery location.

15. Inspecting Your Order

Customers should inspect their order as soon as reasonably possible after receiving it.

If you notice:

  • Missing products
  • Incorrect products
  • Significant damage
  • Significant quantity discrepancies
  • Quality or freshness concerns

please report the issue promptly.

For information about refunds, replacements, and product complaints, please refer to the Refund, Return & Cancellation Policy.

16. Changes to Delivery Address

Customers should verify their delivery address before placing an order.

If you need to change the delivery address after placing an order, contact FishBazzar as soon as possible.

An address change may not be possible once the order has been prepared or dispatched.

Any new address must also fall within FishBazzar’s active delivery area.

17. Delivery Instructions

Customers may provide reasonable delivery instructions during checkout where the Website supports this feature.

Examples may include:

  • Landmark information
  • Building entrance
  • Floor number
  • Gate information
  • Other information that helps the delivery person locate the destination

Customers should not provide unnecessary sensitive information in delivery instructions.

FishBazzar may be unable to follow instructions that are unsafe, unclear, unlawful, or impractical.

18. Cash on Delivery

Where Cash on Delivery is available, customers must pay the applicable order amount when the order is delivered.

COD availability may vary depending on:

  • Location
  • Order value
  • Customer history
  • Product
  • Operational considerations

FishBazzar may restrict COD for certain orders or locations where reasonably necessary.

19. Online Payments

FishBazzar may accept online payments through UPI, Razorpay, and other supported payment methods.

If an online payment is successful but the order cannot be fulfilled, any eligible refund will be handled according to the Refund, Return & Cancellation Policy.

Payment processing times may depend on the applicable bank, payment provider, or financial institution.

20. Delivery During Bad Weather or Exceptional Conditions

FishBazzar prioritizes the safety of customers, employees, delivery personnel, and partners.

During severe weather or exceptional circumstances, deliveries may be delayed, temporarily suspended, or rescheduled.

Examples include:

  • Heavy rainfall
  • Flooding
  • Severe storms
  • Unsafe road conditions
  • Government restrictions
  • Major traffic disruptions
  • Other circumstances that make delivery unsafe or impractical

We will make reasonable efforts to resume delivery when conditions permit.

21. Delivery Area Changes

FishBazzar may modify its delivery service areas from time to time.

This may include:

  • Adding new PIN codes
  • Removing temporarily unavailable areas
  • Adjusting delivery boundaries
  • Changing delivery charges
  • Changing delivery availability based on operational capacity

The delivery availability displayed during checkout should be treated as the current service availability for your order.

22. Third-Party Delivery Services

Where a third-party delivery provider is used, delivery may also be subject to that provider’s operational procedures and service limitations.

FishBazzar remains responsible for coordinating the order with the delivery provider to the extent reasonably possible.

Third-party delivery providers may process customer information necessary to complete the delivery in accordance with applicable policies and law.

23. Delivery and Product Complaints

If you experience a problem with your delivery or product, please contact FishBazzar through the Contact Us page as soon as possible.

When reporting an issue, it may be helpful to provide:

  • Order number
  • Customer name
  • Description of the issue
  • Photographs or videos where relevant
  • Delivery details
  • Payment information where applicable

This information helps us investigate and resolve the matter efficiently.

24. Relationship With Other Policies

This Shipping & Delivery Policy should be read together with:

  • Terms & Conditions
  • Privacy Policy
  • Refund, Return & Cancellation Policy
  • Disclaimer

If there is a conflict between this Shipping & Delivery Policy and another FishBazzar policy, the specific terms applicable to the particular situation will be considered together with applicable law.

25. Changes to This Shipping & Delivery Policy

FishBazzar may update this policy from time to time to reflect changes in:

  • Delivery areas
  • Delivery partners
  • Delivery charges
  • Delivery procedures
  • Website functionality
  • Business operations
  • Applicable laws and regulations

The latest version will be published on this page with an updated “Last Updated” date.

26. Contact Us

For questions regarding delivery, delivery areas, delivery charges, delayed orders, failed deliveries, or other shipping-related matters, please use the Contact Us page on the FishBazzar Website.

The Contact Us page contains the current contact information and available communication methods.