Privacy Policy

FishBazzar respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how FishBazzar collects, uses, stores, shares, and protects information when you visit or use fishbazzar.com, create an account, place an order, contact us, or otherwise use our services.

By using our Website or services, you acknowledge that you have read and understood this Privacy Policy.

1. About FishBazzar

FishBazzar is a local online fish and seafood ordering and delivery service operating in Muzaffarpur, Bihar, India.

For privacy questions, requests, complaints, or other enquiries, please use the Contact Us page on our Website. The latest contact details for FishBazzar are maintained on that page.

2. Information We Collect

Depending on how you use FishBazzar, we may collect the following categories of information.

2.1 Information You Provide Directly

When you create an account, place an order, contact us, or use our services, we may collect:

  • Full name
  • Mobile or telephone number
  • Email address
  • Billing address
  • Delivery address
  • PIN code
  • Order details
  • Products purchased
  • Quantity and order preferences
  • Delivery instructions
  • Customer support messages and communications
  • Information you voluntarily provide through forms or other interactions with us

If you create an account, we may also maintain information associated with your account, such as login details and saved addresses.

2.2 Delivery and Location Information

To deliver orders accurately, we may collect information about your delivery location.

Depending on the features available on the Website, this may include:

  • Address entered manually by you
  • PIN code
  • Landmark or delivery instructions
  • Approximate location information
  • Precise device location, if you voluntarily permit the Website to access your device’s location

Location access will only be requested when a feature requiring location information is being used.

You may choose to enter your delivery address manually where available.

2.3 Payment Information

FishBazzar may offer payment methods including:

  • Cash on Delivery
  • UPI
  • Razorpay
  • Other payment services that may be introduced in the future

When you make an online payment, payment information may be processed directly by the applicable payment gateway or financial service provider.

FishBazzar generally does not need to store your complete card, bank-account, UPI, or other sensitive payment credentials on its own servers.

Payment providers may collect and process information according to their own privacy policies and terms.

2.4 Automatically Collected Information

When you visit our Website, certain technical information may be automatically collected, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website pages visited
  • Date and time of visits
  • Referring website or source
  • General usage and interaction information
  • Cookies and similar technologies
  • Information necessary to maintain shopping-cart and session functionality

This information helps us operate, secure, maintain, and improve the Website.

3. How We Use Your Information

We may use the information we collect for legitimate business purposes, including:

Providing Our Services

  • Processing and fulfilling orders
  • Confirming orders
  • Preparing and packaging products
  • Arranging delivery
  • Communicating delivery updates
  • Providing customer support
  • Managing customer accounts
  • Processing payments
  • Handling cancellations, refunds, and complaints

Improving FishBazzar

We may use information to:

  • Improve our Website
  • Improve our products and services
  • Understand customer preferences
  • Improve delivery operations
  • Detect technical problems
  • Analyze Website performance
  • Develop new features and services

Security and Fraud Prevention

We may process information to:

  • Protect our Website and systems
  • Detect suspicious activity
  • Prevent fraud and abuse
  • Investigate unauthorized transactions
  • Protect customers, employees, partners, and FishBazzar

Business and Legal Requirements

We may process and retain information where reasonably necessary to:

  • Maintain business and transaction records
  • Meet applicable legal or regulatory requirements
  • Resolve disputes
  • Enforce our terms and policies
  • Respond to lawful requests from government or regulatory authorities

Marketing and Promotions

Where permitted by applicable law and based on your choices or consent where required, we may use your contact information to send:

  • Promotional offers
  • Discounts
  • New product announcements
  • Special deals
  • FishBazzar updates
  • Other marketing communications

You may opt out of promotional communications through the available unsubscribe mechanism or by contacting us through the Contact Us page.

4. Cookies and Similar Technologies

FishBazzar uses cookies and similar technologies to provide and improve Website functionality.

Cookies may be used for purposes such as:

  • Keeping products in your shopping cart
  • Maintaining login sessions
  • Remembering preferences
  • Processing checkout
  • Improving Website functionality
  • Security and fraud prevention
  • Understanding Website usage
  • Measuring marketing and advertising performance

Because FishBazzar uses WordPress and WooCommerce, certain cookies may be necessary for essential ecommerce functionality.

We may also use additional analytics, advertising, or marketing technologies in the future.

You can control cookies through your browser settings. However, disabling certain cookies may affect features such as login, shopping cart, checkout, or other Website functionality.

5. Analytics and Advertising

FishBazzar may use analytics and advertising services such as Google Analytics, Meta/Facebook tools, Google Ads, or similar technologies.

These services may collect information about how visitors interact with our Website, including information about devices, browsing activity, advertising interactions, and Website usage.

We may use this information to:

  • Understand Website traffic
  • Improve our services
  • Measure advertising campaigns
  • Show relevant advertisements
  • Understand how customers discover FishBazzar

Third-party services may process information according to their own privacy policies and terms.

Where required, FishBazzar will provide appropriate notices and obtain consent for applicable tracking or advertising technologies.

6. How We Share Your Information

FishBazzar does not sell your personal information as a commodity.

We may share relevant information with trusted third parties when necessary to provide our services or operate our business.

These may include:

Payment Service Providers

Payment information may be shared with payment providers such as Razorpay or other payment services selected by you.

Delivery Partners

We may provide delivery-related information, such as your name, phone number, delivery address, location, and order details, to our delivery personnel or third-party delivery partners where necessary to fulfil your order.

Technology and Service Providers

We may use third-party providers for services such as:

  • Website hosting
  • Website security
  • Email delivery
  • SMS or messaging
  • Analytics
  • Advertising
  • Customer support
  • Website maintenance
  • Data storage
  • Business administration

Such providers may process information on our behalf or as independent service providers, depending on the service involved.

Legal and Regulatory Authorities

We may disclose information when reasonably necessary to comply with applicable law, legal processes, government requests, court orders, or to protect the rights, safety, and property of FishBazzar or others.

Business Transfers

If FishBazzar is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable law.

7. Delivery Partners and Location Data

Because FishBazzar provides doorstep delivery, delivery partners may need access to certain information necessary to complete an order.

Depending on the delivery method and technology used, this may include:

  • Customer name
  • Phone number
  • Delivery address
  • PIN code
  • Order details
  • Delivery instructions
  • Location information where applicable

We provide only information reasonably necessary for the delivery process.

If precise location functionality is introduced, it may be used to help identify or confirm the delivery location and improve delivery accuracy.

8. Guest Checkout and Customer Accounts

FishBazzar may allow customers to place orders either:

  1. By creating a FishBazzar account; or
  2. Through guest checkout.

Customers who create accounts may be able to save information such as addresses and view previous orders.

If you use guest checkout, we may still need to collect and retain information necessary to process and fulfil your order.

9. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Depending on the nature of the information and our systems, security measures may include:

  • Secure website connections
  • Access controls
  • Authentication mechanisms
  • Restricted administrative access
  • Security monitoring
  • Software and plugin updates
  • Backup and recovery measures
  • Payment processing through established payment providers

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your account credentials and devices.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and completing orders
  • Providing customer support
  • Maintaining account information
  • Handling refunds, disputes, and complaints
  • Maintaining business and financial records
  • Meeting applicable legal and regulatory obligations
  • Preventing fraud and maintaining security
  • Resolving potential claims or disputes

The period for which information is retained may vary depending on the type of information and the purpose for which it was collected.

When information is no longer reasonably required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights and Choices

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

  • Request information about personal data we process about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where applicable
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications
  • Raise a complaint regarding our handling of your personal information
  • Request other actions available to you under applicable data-protection law

Some information may need to be retained where required by law or where there is another lawful reason to retain it.

To make a privacy-related request, please use the Contact Us page.

We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access.

12. Withdrawal of Consent

Where we process your personal information based on your consent, you may withdraw that consent, subject to applicable law.

Withdrawal of consent will not affect processing that was already lawfully carried out before the withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services or features where the information is necessary for those services.

To request withdrawal of consent, please use the Contact Us page.

13. Marketing Communications

FishBazzar may communicate with customers through email, SMS, WhatsApp, telephone, or other communication channels for service-related and promotional purposes.

Service communications may include:

  • Order confirmation
  • Payment confirmation
  • Order status
  • Delivery updates
  • Cancellation or refund information
  • Customer support responses
  • Important account or service notices

Promotional communications may include offers, discounts, new products, and other marketing messages.

You may opt out of promotional communications at any time. However, you may continue to receive essential service-related communications concerning your orders or account.

14. Children’s Privacy

FishBazzar is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where applicable law requires parental or guardian consent.

If you believe that a child has provided personal information to FishBazzar inappropriately, please contact us through the Contact Us page so that we can review the matter and take appropriate action.

15. Third-Party Websites and Services

Our Website may contain links, integrations, payment options, or services operated by third parties.

Examples may include:

  • Payment providers
  • Analytics providers
  • Advertising platforms
  • Social media services
  • Delivery services
  • External websites

FishBazzar is not responsible for the privacy practices, security, or content of third-party websites or services.

We recommend reviewing the privacy policies of third-party services before providing information to them.

16. Information Security Incidents

If FishBazzar becomes aware of a personal-data security incident affecting customer information, we will take appropriate steps to investigate, contain, mitigate, and respond to the incident and make notifications where required by applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our services
  • Changes in technology
  • Changes in our business practices
  • Changes in third-party services
  • Changes in applicable laws or regulations

When we make changes, we may update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically.

18. Contact Us

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the personal information we process, please use the Contact Us page on our Website.

The Contact Us page contains the current contact information and available communication methods for FishBazzar.

19. Governing Law

This Privacy Policy shall be interpreted in accordance with applicable laws of India.

Any disputes relating to privacy or the use of the Website shall be subject to the applicable laws and jurisdiction of India.

FishBazzar
Fresh Fish. Simple Ordering. Doorstep Convenience.